This Payments & Refund Policy ("Policy") explains how charges, Creator payouts, and refunds work within ViDope, owned and operated by RIBIETC LLC, a Limited Liability Company registered in the State of New Mexico, USA ("ViDope", "we", "us").
By using ViDope, all users agree to this Policy as well as the Terms & Conditions, Client Terms, and Creator Terms.
1. Payment Processing
1.1. All payments on ViDope are processed exclusively through PayPal.
1.2. PayPal may require identity verification (KYC) depending on country and legal requirements.
1.3. ViDope is not responsible for:
- payment delays
- verification failures
- declined cards
- geographic or bank restrictions
- processing times outside our control
1.4. Taxes (VAT, GST, sales tax) are applied according to the applicable rules and shown on the invoice.
1.5. ViDope does not store credit card numbers or payment details.
1.6. ViDope is not a bank or financial institution and does not issue electronic money or financial instruments.
PayPal processes all payments; ViDope never accesses full card or banking data.
2. Charges to the Client
2.1. All charges are issued in euros and paid through PayPal.
2.2. An engagement has two separate charges:
- a one-off setup fee, paid once when the quote is accepted
- a monthly charge for each active video, for as long as the engagement runs
2.3. The monthly charge for a video is its views for that month divided by one thousand, multiplied by the price per thousand agreed in the quote.
2.4. A month's charge is issued once that month has closed, on views already measured rather than estimated.
2.5. Applicable taxes are added to the amount.
2.6. There are no balances, credits, or internal currency: nothing to buy up front, nothing left over, and nothing that expires.
3. Service Pricing
3.1. Services are priced in euros.
3.2. A video's monthly amount depends on two things, and only two:
- the views that video gets during the month
- the price per thousand views agreed in the quote
3.3. The price per thousand is fixed when the quote is accepted and does not change while the engagement runs. What varies from month to month is the view count.
3.4. The monthly amount does not depend on prices set by the Creator.
3.5. Clients can see the counted views and the amount for each month in their dashboard.
4. Creator Earnings & Payouts
4.1. For each completed Service, the Creator accrues in euros their share of what the Client is charged that month for the video.
4.2. The video's monthly amount is based on its views that month and the agreed price per thousand. There is no discretionary valuation by ViDope.
4.3. The Creator's percentage is the one in force at the time of accrual and is shown in their dashboard.
4.4. ViDope retains the remaining percentage as its platform fee.
4.5. The available balance is requested from the Creator's dashboard and paid out in euros via PayPal.
4.6. ViDope is not liable for delays caused by PayPal or banks.
4.7. PayPal KYC verification is required for payouts.
4.8. Minimum payout amounts may apply.
4.9. Tax Responsibility
Creators are fully responsible for reporting and paying taxes in their country of residence. ViDope does not provide tax, legal, or accounting advice.
4.10. Currency Disclaimer
Exchange rates for USD/EUR payouts are determined by PayPal or financial institutions. ViDope cannot control exchange rate fluctuations. Fluctuation in payout value does not constitute grounds for dispute or refund.
5. Verification & Payment Holds
5.1. ViDope performs automated checks to ensure Services remain active.
5.2. If a Service is removed, altered, or invalid:
- payouts pause
- Creator is contacted
- unresolved cases may lead to cancellation
5.3. Early removal, modification, or manipulation of placements may result in payout denial.
6. Renewals
6.1. Minimum duration for all Services is 30 days.
6.2. Renewals require:
- Client confirmation
- Creator acceptance
- the corresponding monthly charge
6.3. If the Client does not renew, the Service ends automatically.
7. Refund Policy
Refunds, where they apply, are issued in euros to the same PayPal payment method that was charged.
Eligible Refunds
Refunds apply only when:
- A) Creator non-delivery: Creator accepted the request but failed to deliver.
- B) Verified Creator misconduct: Early removal, manipulation, or violation of policies.
- C) ViDope internal cancellation: Technical error, Creator suspension, or system malfunction.
- D) Client cancellation before Creator acceptance
Non-Eligible Refunds
Refunds are NOT granted when:
- the Creator has accepted and begun the Service
- the Client changes their mind
- performance is lower than expected (views, sales, engagement)
- YouTube/Instagram/TikTok delete, restrict, or penalize the content
- the Client provides incomplete or misleading instructions
Refund decisions are final and at ViDope's sole discretion.
8. Chargebacks
8.1. Attempting a chargeback may result in:
- immediate account suspension
- loss of the accrued balance not yet paid out
- cancellation of active Services
- legal or financial action if necessary
8.2. All payments on ViDope are final.
9. Forfeiture of the Pending Balance
A balance already accrued but not yet paid out is permanently lost if:
- the user deletes their account
- ViDope terminates the account for severe violations
That balance cannot be restored after deletion.
10. Inactive Accounts
Accounts inactive for more than 12 months may be removed after notice. An accrued balance remains available unless the account is permanently deleted.
11. Disputes
Users may open a dispute at: support@vidope.com
ViDope reviews each case individually, but outcomes are not guaranteed.
12. No Guarantee of Performance
Each month's amount depends on the views that video gets that month, and those views are not under ViDope's control. Past months do not guarantee the ones that follow: Clients cannot assume a fixed monthly cost, and Creators cannot assume a fixed monthly income.
13. Liability Disclaimer
To the fullest extent permitted by U.S. law, ViDope is not liable for:
- indirect, incidental, or consequential damages
- changes in the monthly amount caused by changes in view counts
- PayPal or banking delays
- algorithmic changes
- moderation actions by external platforms
The Platform is provided "AS IS" and "AS AVAILABLE."
14. Governing Law
This Policy is governed exclusively by:
- the laws of the State of New Mexico
- the laws of the United States of America
All disputes must be resolved in:
State courts of New Mexico, or
Federal courts in New Mexico,
with express waiver of any other jurisdiction.