Search our knowledge base regarding billing, creator workflows, and platform policies.
Basic information about how ViDope works.
ViDope is a platform that connects brands with content creators to integrate fixed promotional texts into videos already published on Instagram, TikTok, and YouTube.
No. ViDope does not manage paid ads or algorithm-dependent campaigns. Promotional texts are integrated directly into real, visible videos and remain active for the contracted period.
We currently work with Instagram, TikTok, and YouTube.
Steps to create your account and verify your identity.
Just click on "Start / Get started", enter your name and email, choose the account type (client or creator), and accept the policies. Then you will complete a brief onboarding process.
The postal address is requested solely for legal and administrative reasons. It is not displayed publicly nor used for commercial purposes.
Yes. To access the dashboard and all platform features, email verification is required.
You can reset it by clicking on 'Forgot Password' at the login screen. We will send you a secure link to your email.
Accounts may be locked due to repeated failed login attempts or security alerts. Please contact support to verify your identity and unlock it.
Currently, for security reasons, you cannot change your registered email directly. Please contact support if you need to migrate your account.
Information for brands about campaigns, orders, and payments.
During onboarding we ask for: Contact information, Company or brand name, Social media and website (if any), Business location, Platforms where you wish to collaborate, and Keywords and competitors to avoid in your campaigns.
Campaigns may be rejected if they violate our content policy (e.g. prohibited products, hate speech) or lack clear instructions. Check your email for specific rejection reasons.
After completing your profile, you can create your first campaign by indicating: Campaign name, Short and long description, Optional CTA, Desired hashtags, and Target country and language.
The ViDope team reviews the campaign and looks for suitable creators. When proposals are available, you will receive a notification to review and accept the suggested videos.
When you accept a video proposed by ViDope, an order linked to your campaign is automatically created.
The creator proposes the services they will apply to the video. You must accept that budget before continuing with the order.
The ViDope team prepares the texts that will be integrated into the video. You can review, accept, or edit them before confirming the order.
Payment is made securely via Stripe. Before paying you can see the total price, choose the number of activation months (minimum 1 month), and select the token package.
Yes. Once implemented, you will receive a video mockup, direct links to the content and channel to verify everything has been applied correctly. We recommend reviewing it month by month.
Yes. At the end of the contracted period you can request an extension, which will involve a new negotiation of terms.
If your payment is declined, check with your bank to authorize the transaction or try a different card. Ensure your funds are sufficient and the card has not expired.
You can find all your invoices in the 'Billing' section of your dashboard, downloadable as PDF.
Refunds are processed based on our cancellation policy. If eligible (e.g., creator did not deliver), you can request it via the Order page support button.
Creators have 72 hours to respond to active orders. If they remain unresponsive, use the 'Report Issue' button in the order to alert our admin team.
Once a campaign has active orders, core details (like brand name) are locked to avoid confusion. You can create a new campaign for different requirements.
If the delivered video does not match your instructions, do not confirm the order. Click 'Report Issue' or 'Dispute' inside the order view to pause the payout.
Guide for influencers regarding services, orders, and payouts.
You must select "Start", enter your name and email, choose "creator" as the account type, and accept the policies. Then you will complete the onboarding.
Name and surname, Channel or company name, Email and phone, Password, and Social channel connection.
Just copy your channel URL (whether YouTube, Instagram, or TikTok) and paste it into the corresponding field. The system automatically syncs channel data.
If a channel is already linked to another account, the system will alert you and will not allow duplicates.
Services are actions you can apply to a video (e.g., description texts, pinned comments, mentions, etc.). Each service includes a clear description and is linked to a social network.
Yes. During onboarding you select which services you agree to offer as a creator. Once inside your dashboard you can also modify them.
When a client accepts a video, you will receive a notification in your dashboard to review the order and decide which services to apply.
Confirm services, Review instructions, Wait for the client and ViDope to validate texts, and Start work when everything is confirmed.
Inside the order you will find checkboxes. Each time you implement a service, you must mark it as completed.
If the order is for more than one month, payment is made in monthly installments. If it is for a single month, the amount corresponding to that month is charged.
Once the contracted period ends, the order is marked as completed. The client can decide to extend it if they wish.
Help with using the platform.
Yes. When entering the dashboard for the first time, you will have a chatbot-guided tutorial explaining step-by-step how ViDope works.
All important updates (orders, changes, confirmations) appear in the notifications section of the dashboard.
Detailed legal information, terms of service and responsibilities.
ViDope is an intermediary platform connecting clients with independent creators for the execution of promotional services within content published on third-party platforms. ViDope is not an advertising agency, does not employ creators, does not control external channels or content, and does not guarantee commercial results.
No. Videos, channels, and accounts belong exclusively to the creators. ViDope does not control, edit, or publish content on YouTube, Instagram, or TikTok.
No. ViDope does not guarantee views, reach, engagement, sales, conversions, or algorithmic positioning. The service consists of the execution of the agreed placement, not a specific result.
Decisions by external platforms (removals, strikes, demonetization, restrictions, policy changes) do not depend on ViDope. If the platform removes content, it is the client's risk. If the creator breaches rules and removes content, it is the creator's responsibility. ViDope only guarantees the initial execution of the service.
No. ViDope is not affiliated, sponsored, or approved by any external platform.
Tokens are internal virtual credits used exclusively within the platform to request services. They are not real money, cryptocurrency, electronic money, securities, or financial assets. They are non-transferable and non-refundable in cash.
No. Tokens cannot be converted into money. Only creators can receive payouts in real currency after completing services and passing Stripe verification.
No. Tokens do not expire as long as the account is active. If the account is deleted, Tokens are permanently lost.
Not in cash. Refunds, when applicable, are made only in Tokens, never in fiat currency.
Only in these cases: The creator does not deliver the service, creator misconduct is confirmed, ViDope cancels the order due to technical or operational reasons, or the client cancels before the creator accepts. Once the creator accepts the order, there is no refund.
Chargebacks can imply: Immediate account suspension, loss of Tokens, cancellation of active services, and legal measures if applicable.
The client is responsible for the legality of their products, messages, and claims. The creator is responsible for complying with platform rules and keeping the content active. ViDope does not legally verify or validate commercial claims.
No. Prohibited content includes: Illegal, sexual, violent, or hate speech, political or ideological content, misleading or fraudulent advertising, unauthorized regulated services, malicious or unsafe links, and undisclosed advertising (#ad, #sponsored). Infractions can imply immediate suspension.
Yes. Creators must comply with advertising disclosure rules (FTC, EU, UK, and each platform's policies). Undisclosed advertising is strictly prohibited.
No. Creators are independent contractors. There is no employment, corporate, or agency relationship.
No. All communication must be done within the platform. External contact can imply account suspension.
Yes, but active services must be completed, remaining Tokens are lost, and some data is retained for legal obligation.
ViDope retains certain data for 6–7 years to comply with legal, tax, and compliance obligations.
Yes. Although the company is in the US, ViDope complies with GDPR for EU users according to its Privacy Policy.
All services are governed by the laws of the State of New Mexico (USA) and US federal laws.
Disputes are resolved exclusively in state or federal courts of New Mexico.
No. Nothing on ViDope constitutes legal, tax, or financial advice. Each user is responsible for complying with applicable laws in their country.
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